Exchange and return policy:
We strive to provide high-quality products to ensure customer satisfaction; however, if you wish to exchange or return the product, please adhere to the following terms and policy:
1. Exchange and return period:
•The customer has the right to exchange or return the sofa within 7 days from the date of receiving the product, provided that all the conditions mentioned below are met.
2. Conditions for accepting returns or exchanges:
•The product must be in its original condition, unused, undamaged, and without any changes in shape or specifications.
•The product must be returned in its original packaging or in any other packaging that preserves the product properly, along with all its accessories, if any.
• The customer bears the resulting damage if the product is not returned properly packaged, or if it is damaged.
•The original purchase invoice must be provided to complete the return or exchange process.
•Products made to order or modified according to the customer's wishes are not subject to return or exchange.
3. Return and exchange costs:
•The customer bears the full cost of return shipping when requesting a return or exchange, and no amount will be refunded for the original shipping fees.
•In the event of a proven manufacturing defect after inspection, the replacement will be done at no additional cost.
4. Return and exchange procedures:
• A formal request is submitted through customer service within the specified period.
•The product is subject to a thorough inspection to ensure it meets the return conditions.
•After the request is approved, the amount will be refunded within 14 working days from the date of receipt of the returned product, according to the original payment method.
Note: The store reserves the right to refuse any return or exchange request that does not meet the above conditions. Also, any product damaged due to misuse will not be eligible for return or exchange.
comments:
• The customer is required to return the product in its original packaging or in any other packaging that preserves the product properly.
• The customer bears the resulting damage if the product is not returned properly packaged, or if it is damaged.